To avoid mistakes, repeat prescriptions require a consultation. Although this may seem inconvenient in the majority of cases, ongoing monitoring is required. Generally this brief consultation can be done via telehealth.
Urgent matters will be attended to immediately and non-urgent calls will be attended to as soon as possible. It can often take our staff some time to catch doctors to pass on information, please be patient as they are doing their best to attend to phones in a timely manner while also trying to communicate with the doctors.
This practice uses a recall/reminder system through HotDoc to provide preventative care for our patients. We also receive information from National recall systems such as breast screen, cervical screening and bowel cancer screening.
Practice Privacy & Confidentiality Collection
It is necessary for the Doctors and staff to collect personal information from patients and sometimes others associated with their health care in order to attend to their health needs. This information is generally collected from the patient, and with the patients’ consent. However, sometimes we may receive patient information from others, when this occurs we will, wherever possible, make sure the patient knows we have received this information.
Use & disclosure
To ensure quality and continuity of patient care, patients’ health information is used or disclosed for purposes directly related to their health care. This may include sharing information with other health care providers who comprise a patients’ medical team. If you don’t wish for this to happen you should discuss this with your Doctor.