Appointments

Appointment Policy

Standard consultations are 15 minutes with some shorter and longer bookings available by request. Our doctors constantly strive to run on time but the nature of general practice makes this difficult.

If you have a complex issue, feel you may require a longer time or have several issues to discuss, please book a longer appointment with your doctor. This allows our doctors to spend adequate time with you to provide the best care without running over time.

If you are booking for the following services, please advise reception when booking your appointment: mental health care plan, heavy duty driver’s license, iron infusions, any procedures including Implanon insertion/removal, excisions, and biopsies.

Nurse Clinic

We run daily Nurse led clinics for immunisations, dressings and vaccinations.

Cancellations

Please notify the reception staff if you are unable to attend your appointment. Due to the high demand for appointments, a non-attendance fee of $50.00 which is not eligible for a Medicare rebate will be charged if appointments are missed without at least 2 hours prior notice.

Fees

All consultations are billed at the doctor’s discretion. Our fees are set between those recommended by Medicare and those recommended by the AMA.
Full payment of account will be required on the day of consultation. Concession cardholders and children under 16 are currently being bulk billed for standard consultations. There may be fees for other services provided by the practice.
EFTPOS facilities are available and all major credit cards are accepted.
We are on HIC online, this means accounts are directly processed to Medicare through our system.

Privacy Notice

Some of our doctors now use secure AI technology to assist with note-taking during consultations. If you’d prefer not to participate, please speak to your doctor or reception staff.